Can a business delete a Yelp review? This is a question one of my clients asked me this morning. The answer is yes, it is possible, but only if it is in violation of Yelp’s guidelines.
Step 1: Claim Your Business Page
Create a Yelp account if you don’t have one already. This will allow you to manage your Yelp business listing/account. Just head on over to Biz.Yelp.com to get started.
Step 2: Report the Review
Next, find the review in the Reviews portion of your Yelp business account that you want to report, and report it to Yelp’s moderators. To do this, find the flag icon, and click on “Report this review.”
Step 3: Patiently wait
Yelp’s moderators will review the review. The moderators will notify you by email – typically within a week – of their decision – make sure you know which email address you set up your account with in Yelp. These are the guidelines that Yelp follows:
Inappropriate content: Colorful language and imagery is fine, but there’s no need for threats, harassment, lewdness, hate speech, and other displays of bigotry.
Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn’t write reviews of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group.Promotional content: Unless you’re using your Business Owners Account to add content to your business’s profile page, we generally frown upon promotional content. Let’s keep the site useful for consumers and not overrun with commercial noise from every user.
Relevance: Please make sure your contributions are relevant and appropriate to the forum. For example, reviews aren’t the place for rants about a business’s employment practices, political ideologies, extraordinary circumstances, or other matters that don’t address the core of the consumer experience.
Privacy: Don’t publicize other people’s private information. Please don’t post close-up photos or videos of other patrons without their permission, and please don’t post other people’s full names unless you’re referring to service providers who are commonly identified by or commonly share their own full names.
Intellectual property: Don’t swipe content from other sites or users. You’re a smart cookie, so write your own reviews and take your own photos and videos, please!
Demanding payment: Beyond simply asking for a refund to remedy a bad experience, you should not use removing or posting your review as a way to extract payment from a business, regardless of whether you’ve been a customer.
Contact Tim Sohn, chief social media troubleshooter, at 570-559-7224 or https://www.sohnsocialmediasolutions.com/contact-me/, if you need help deleting a Yelp review.